GEN Z DAN DUNIA KERJA: PERAN MEDIASI EFIKASI DIRI DALAM HUBUNGAN EMOSI, LOYALITAS, DAN KEPUASAN

Khoirul Attiq; Rudi Suryo Kristanto

doi:10.52353/ama.v19i1.972

GEN Z DAN DUNIA KERJA: PERAN MEDIASI EFIKASI DIRI DALAM HUBUNGAN EMOSI, LOYALITAS, DAN KEPUASAN

Khoirul Attiq, Rudi Suryo Kristanto

Abstrak

ABSTRACT

This study aims to analyze the influence of emotional intelligence on organizational commitment and job satisfaction in Generation Z workers, and explore the mediating role of self-efficacy in this relationship. Organizational commitment is a crucial element in maintaining workforce sustainability and loyalty, especially in Generation Z, which is known to have adaptive characteristics towards technology but tends to be low in work commitment. A quantitative approach was used with a survey method on 96 Generation Z respondents in Semarang City. Data analysis was carried out using the Structural Equation Modeling (SEM) technique with the help of the SmartPLS 3.0 application. The test results show a direct influence of emotional intelligence variables on self-efficacy, organizational commitment and job satisfaction. Self-efficacy has a direct influence on organizational commitment and job satisfaction. In addition, self-efficacy is proven to mediate the indirect influence of emotional intelligence on organizational commitment and job satisfaction

ABSTRAK

Penelitian ini bertujuan untuk menganalisis pengaruh kecerdasan emosional (emotional intelligence) terhadap komitmen organisasional dan kepuasan kerja pada pekerja generasi Z, serta mengeksplorasi peran mediasi efikasi diri (self-efficacy) dalam hubungan tersebut. Komitmen organisasional merupakan elemen krusial dalam menjaga keberlanjutan dan loyalitas tenaga kerja, khususnya pada generasi Z yang dikenal memiliki karakteristik adaptif terhadap teknologi namun cenderung rendah dalam komitmen kerja. Pendekatan kuantitatif digunakan dengan metode survei terhadap 96 responden generasi Z di Kota Semarang. Analisis data dilakukan menggunakan teknik Structural Equation Modeling (SEM) dengan bantuan aplikasi SmartPLS 3.0. Hasil pengujian menunjukkan pengaruh langsung variabel kecerdasan emosional terhadap efikasi diri, komitmen organisasi dan kepuasan kerja. Efikasi diri berpengaruh secara langsung terhadap komitmen organisasi dan kepuasan kerja. Selain itu, efikasi diri terbukti memediasi pengaruh tak langsung kecerdasan emosional terhadap komitmen organisasi maupun kepuasan kerja.

Kata Kunci

Emotional Intelligence, Self-Efficacy, Organizational Commitment, Job Satisfaction, Z Generation

Teks Lengkap:

PDF

Referensi

Adismana, R. H., Ariffin, Z., & Dewi, M. S. (2025). Kepuasan Karier Dan Kepuasan Gaji Terhadap Turnover IntentionDengan Komitmen Organisasi Sebagai Variabel Mediasi. Jurnal Wawasan Manajemen, 13(1), 62–71. https://doi.org/10.20527/jwm.v13i1.319

Ahsan, M. J. (2023). The role of emotional intelligence in effective corporate social responsibility leadership. International Journal of Organizational Analysis, 31(8), 75–91. https://doi.org/10.1108/IJOA-02-2023-3615

Akhter, S., Ghayas, S., & Adil, A. (2012). Self-efficacy and optimism as predictors of organizational commitment among bank employees. International Journal of Research Studies in Psychology, 2(2). https://doi.org/10.5861/ijrsp.2012.131

Annamalai, S., Vasunandan, A., & Mehta, A. (2025). Social isolation and loneliness among Generation Z employees: can emotional intelligence help mitigate? Cogent Business and Management, 12(1). https://doi.org/10.1080/23311975.2024.2441474

Asrar-ul-Haq, M., Anwar, S., & Hassan, M. (2017). Impact of emotional intelligence on teacher׳s performance in higher education institutions of Pakistan. Future Business Journal, 3(2), 87–97. https://doi.org/10.1016/j.fbj.2017.05.003

Badan Pusat Statistik. (2020). Jumlah Penduduk menurut Wilayah, Klasifikasi Generasi, dan Jenis Kelamin, INDONESIA, Tahun 2020. Sensus Penduduk. https://sensus.bps.go.id/topik/tabular/sp2020/2/1/0

Chetia, J., & Baruah, P. (2025). Creating satisfied employees through workplace spirituality: The roles of job engagement and emotional intelligence. Multidisciplinary Reviews, 8(6). https://doi.org/10.31893/multirev.2025171

Dano, D., & Bahari, E. (2022). PERILAKU ORGANISASI DALAM PRAKTIKNYA DI DUNIA KERJA (Cetakan Pe). Pusat Pengembangan Pendidikan Dan Penelitian Indonesia.

Djauhar, R. El, & Nugrohoseno, D. (2024). Efikasi diri sebagai variabel mediasi dalam hubungan antara kecerdasan emosional terhadap komitmen organisasi. Jurnal Ilmu Manajemen, 12(3), 764–775. https://journal.unesa.ac.id/index.php/jim

Elbirou, H. (2024). Emotional intelligence at the heart of customer orientation: The front-office bank employee perspective. Journal of Trade Science, 12(2), 134–152. https://doi.org/10.1108/jts-12-2023-0031

Fauziah, R., Permata, D., & Mulyadi, O. (2025). Pengaruh Komunikasi Dan Kecerdasan Emosional Terhadap Kinerja Pegawai Dengan Kepuasan Kerja Sebagai Variabel Intervening Pada Dinas Pendidikan Dan Kebudayaan Kota Bukittinggi. Journal of Media and Communication, 01(03), 92–99.

Garibaldi, G., & Azzahra, N. (2024). Mengoptimalkan Kepuasan Kerja: Dampak Stres Kerja dan Kecerdasan Emosional di Tempat Kerja. Mandalika Journal of Community Services, 1(3), 73–84. https://doi.org/30466385

Goleman, D. (1995). Emotional intelligence. Bantam Books.

Gupta, M., Shaheen, M., & Reddy, P. K. (2017). Impact of psychological capital on organizational citizenship behavior: Mediation by work engagement. Journal of Management Development, 36(7), 973–983. https://doi.org/10.1108/JMD-06-2016-0084

Gupta, P., Bakhru, K. M., & Shankar, A. (2024). Sustainable development goals and organizations: Exploring the role of employee emotional capital. IIMBG Journal of Sustainable Business and Innovation, 2(2), 102–119. https://doi.org/10.1108/ijsbi-12-2023-0066

Hameli, K., & Ordun, G. (2022a). The mediating role of self-efficacy in the relationship between emotional intelligence and organizational commitment. European Journal of Management Studies, 27(1), 75–97. https://doi.org/10.1108/ejms-05-2021-0033

Hameli, K., & Ordun, G. (2022b). The mediating role of self-efficacy in the relationship between emotional intelligence and organizational commitment. European Journal of Management Studies, 27(1), 75–97. https://doi.org/10.1108/EJMS-05-2021-0033

Harry, N. (2021). Call centre agents’ emotional intelligence as predicators of their exhaustion and professional efficacy: The moderating effect of meaningfulness. SA Journal of Industrial Psychology, 47. https://doi.org/10.4102/sajip.v47i0.1819

Joshi, D. (2025). The Role of Emotional Intelligence in Managing Gen Z Workforce. Journal of Marketing & Social Research, 02(07), 183–189. https://jmsr-online.com/

Kim, D. K., & Kim, B. Y. (2021). The Effect of Emotional Intelligence on Job Satisfaction: A Case Study of SME Management Consultants in Korea. The Journal of Asian Finance, Economics and Business, 8(5), 1129–1138. https://doi.org/10.13106/JAFEB.2021.VOL8.NO5.1129

Kurniawan, N. T., Wahjuni, S., & Suhartono, S. (2022). The Effect Of Self-Efficacy And Organizational Commitment On The Employee Performance Of The Courier Division At PT. Jalur Nugraha Ekakurir (JNE) Main Branch Jember. Jurnal Strategi Dan Bisnis, 10(1), 48. https://doi.org/10.19184/jsb.v10i1.19385

Lemeshow, S., Jr, D. W. H., Klar, J., & Lwanga, S. K. (1990). Adequacy of Sample Size in Health Studies (World Health Organization, Ed.). John Wiley & Sons Ltd.

Meyer, J. P., & Allen, N. J. (1991). A three-component conceptualization of organizational commitment. Human Resource Management Review, 1(1), 61–89. https://doi.org/10.1016/1053-4822(91)90011-Z

Obiekwe, O., Mobolade, G. O., & Akinade, M. E. (2021). The Impact of Emotional Intelligence on Organizational Commitment. International Journal of Economics and Business Management, 7(2), 43–55. https://doi.org/24890065

Ogunsola, K. O., Fontaine, R. A. H., & Jan, M. T. (2020). Impact of surface acting and deep acting techniques on teachers’ organizational commitment. PSU Research Review, 4(1), 61–79. https://doi.org/10.1108/PRR-10-2019-0031

Putria, K. Y., Neviyarni, & Nirwana, H. (2024). Pandangan Teori Belajar Sosial Kognitif Albert Bandura. Jurnal Pendidikan Sosial Dan Konseling, 2(3), 1163–1167. https://doi.org/10.47233/jpdsk.v2i3

Qahir, A. (2022). The Mediating Role of Self-Efficacy Between Emotional Intelligence and Employees’ Creativity. Pakistan Social Sciences Review, 6(II). https://doi.org/10.35484/pssr.2022(6-II)19

Raharjo, B. S., Masahere, U., & Widodo, W. (2023). Komitmen organisasi sebagai strategi peningkatan kinerja dan loyalitas karyawan: Studi tinjauan literatur. Entrepreneurship Bisnis Manajemen Akuntansi (E-BISMA), 4(1), 143–156. https://doi.org/10.37631/ebisma.v4i1.930

Robbins, S. P., & Judge, T. A. (2017). Organizational behavior (Edition 17., global edition). Pearson.

Romy, E., Se, B. A., & Ardansyah, M. (2022). TEORI DAN PERILAKU ORGANISASI (Cetakan Pe). UMSU PRESS.

Rudy, Widjaja, B. T., & Tecoalu, M. (2023). The effect of job satisfaction and self-efficacy on organizational commitment mediated by organizational culture in generation z age span. Enrichment: Journal of Management, 13(3), 2002–2012. http://enrichment.iocspublisher.org/index.php/enrichment/article/view/1560/1118

Rusdiana. (2022). MANAJEMEN SUMBERDAYA MANUSIA Untuk Meraih Keunggulan Kompetitif (Cetakan IV). ARSAD PRESS.

Sani, M. P., & Suhana. (2022). Pengaruh Beban Kerja, Burnout, dan Komitmen Organisasi Terhadap Perilaku Cyberloafing (Studi Pada PT. ABC di Kabupaten Kendal). JURNAL MIRAI MANAGEMENT, 7(2), 286–305. https://doi.org/10.37531/mirai.v7i2.2115

Sapkota, S. P., Madai, T. B., & Pant, D. R. (2023). Impact of Emotional Intelligence on Job Performance: Evidence from the Employees of the Commercial Banks in Dhangadhi. Contemporary Research: An Interdisciplinary Academic Journal, 6(2), 198–222. https://doi.org/10.3126/craiaj.v6i2.60258

Saputra, S. A., Pebrianti, W., Jaya, A., Rosnani, T., & Yakin, I. (2025). Jurnal Penelitian Nusantara Keseimbangan Kehidupan Kerja , Dukungan Organisasi , dan Kecerdasan Emosional Terhadap Kinerja Karyawan Perbankan Melalui Komitmen Organisasi Menulis: Jurnal Penelitian Nusantara. Jurnal Penelitian Nusantara, 1(6), 394–402. https://doi.org/10.59435/menulis.v1i6.362

Sari, V., Suryani, R. E., Estu, F., & Ruwaida, M. (2025). Pengaruh Kepemimpinan Transformasional, Kecerdasan Emosional dan Pengembangan Karir Terhadap Kepuasan Kerja Karyawan PT. Jaya Real Property Tbk. Jurnal iKRAITH-EKONOMIKA, 8(2), 104–114. https://doi.org/10.37817/ikraith-ekonomika.v8i2.4309

Schunk, D. H., & DiBenedetto, M. K. (2020). Motivation and social cognitive theory. Contemporary Educational Psychology, 60, 101832. https://doi.org/10.1016/j.cedpsych.2019.101832

Sinambela, L. P. (2016). Manajemen Sumber Daya Manusia (Cetakan Pe). Bumi Aksara.

Sökmen, Y., & Sarikaya, İ. (2022). The mediating role of self-efficacy between emotional intelligence and job satisfaction of primary school teachers. European Review of Applied Psychology, 72(4), 100779. https://doi.org/10.1016/j.erap.2022.100779

Sumanta, D. A., Tewal, B., & Walangitan, M. D. B. (2023). Pengaruh Kecerdasan Emosional, Efikasi Diri Dan Kepuasan Kerja Terhadap Kesejahteraan Psikologi Pegawai Di Inspektorat Daerah Provinsi Sulawesi Utara. Jurnal EMBA : Jurnal Riset Ekonomi, Manajemen, Bisnis Dan Akuntansi, 11(4), 725–734. https://doi.org/10.35794/emba.v11i4.51179

Susita, D., & Busharmaidi. (2024). Manajemen Kinerja. Bumi Aksara.

Suyanto, Ilham, R., & Syamlan, A. F. (2025). The Role of Emotional Intelligence in Enhancing Employee Engagement Among Generation Z. JUMBIWIRA : Jurnal Manajemen Bisnis Kewirausahaan, 4(1), 394–402. https://doi.org/10.56910/jumbiwira.v4i1.2724

Syamsuri, A. R. (2018). Analisis Budaya Kaizen dan Keterlibatan Kerja dengan Komitmen Organisasi sebagai Intervening terhadap Prestasi Kerja Karyawan (Studi Empiris pada PT. Gloria Jaya Sejahtera Medan). Jurnal Samudra Ekonomi Dan Bisnis, 9(2), 171–179. https://doi.org/10.33059/jseb.v9i2.765

Tims, M., Bakker, A. B., & Derks, D. (2012). Development and validation of the job crafting scale. Journal of Vocational Behavior, 80(1), 173–186. https://doi.org/10.1016/j.jvb.2011.05.009

Todorova, A. (2024). Examining emotional intelligence evolution with age: Insights from Bulgarian digital entrepreneurs of different generations. IIMT Journal of Management, 1(1), 5–23. https://doi.org/10.1108/iimtjm-12-2023-0075

Villard, J. A., & Earnest, G. W. (2006). Relationship between Job Satisfaction of County Extension Staff and the Level of Emotional Intelligence of County Extension Directors. Journal of Leadership Education, 5(3), 191–214. https://doi.org/10.12806/v5/i3/rf11

Wirawan, B., Laoli, P., Waruwu, D. E., Eka, C., & Lase, T. (2025). PENGAMBILAN KEPUTUSAN. Jurnal Ilmu Ekonomi Dan Bisnis, 2(1), 23–30. https://doi.org/30643406

Yanistasa, M., Hindiarto, F., & Priyanto, P. H. (2024). Hubungan Antara Komitmen Organisasi Dan Iklim Organisasi Dengan Turnover Intention Pada Karyawan Generasi Z. Jurnal Psikologi, 20(1), 101. https://doi.org/10.24014/jp.v20i1.23077

Yunalia, E. M., & Etika, A. N. (2020). Emotional Intelligence Correlation with Self Efficacy in Adolescent. Media Keperawatan Indonesia, 3(3), 137. https://doi.org/10.26714/mki.3.3.2020.137-143

Zaman, S. N. (2024). Survey Deloitte: Kekhawatiran Gen Z dalam Hidup. AKADEMIK: Jurnal Mahasiswa Humanis, 4(1), 54–62. https://doi.org/10.37481/jmh.v4i1.658

DOI: http://dx.doi.org/10.52353/ama.v19i1.972