DAMPAK QUALITY OF WORK LIFE PADA WORK ENGAGEMENT: MEDIASI BURNOUT DAN DUKUNGAN ATASAN

Tiwik Budiarti Mastuti Indrianingsih; Asri Laksmi Riani

doi:10.52353/ama.v17i1.630

DAMPAK QUALITY OF WORK LIFE PADA WORK ENGAGEMENT: MEDIASI BURNOUT DAN DUKUNGAN ATASAN

Tiwik Budiarti Mastuti Indrianingsih, Asri Laksmi Riani

Abstrak

Abstract : This study examines the impact of Quality of Work Life (QWL) on work engagement, as well as the intermediary effects of burnout and supervisor support. The study utilizes a descriptive quantitative approach, employing a survey strategy at RS Indriati Solo Baru, Sukoharjo, Central Java. The analysis technique employs Structural Equation Modeling-Partial Least Squares (SEM-PLS) with the SmartPLS software. The findings indicate that Quality of Work Life (QWL) has a favorable impact on work engagement and supervisor support, while having an adverse influence on burnout. Burnout has a detrimental impact on work engagement, whereas supervisor support has a favorable influence on it. An atmosphere that provides support and a supervisor who offers sufficient assistance can increase the level of employee engagement, which in turn contributes to achieving long-term success.

Abstrak : Penelitian ini meneliti pengaruh Quality of Work Life (QWL) terhadap work engagement, serta peran mediasi burnout dan dukungan atasan. Penelitian menggunakan desain deskriptif kuantitatif dengan strategi survei di RS Indriati Solo Baru, Sukoharjo, Jawa Tengah. Metode analisis menggunakan SEM-PLS dengan aplikasi SmartPLS. Hasil menunjukkan bahwa QWL berpengaruh positif terhadap work engagement dan dukungan atasan, serta negatif terhadap burnout. Burnout berpengaruh negatif terhadap work engagement, sementara dukungan atasan berpengaruh positif. Lingkungan kerja yang baik dan dukungan atasan yang memadai dapat meningkatkan work engagement karyawan, yang berkontribusi pada kesuksesan jangka panjang.

Kata Kunci

Quality of Work Life, Work engagement, Burnout, Dukungan Atasan

Teks Lengkap:

PDF

Referensi

Abbasi, M., Zakerian, A., Mehri, A., Poursadeghiyan, M., Dinarvand, N., Akbarzadeh, A., & Ebrahimi, M. H. (2017). Investigation into effects of work-related quality of life and some related factors on cognitive failures among nurses. International Journal of Occupational Safety and Ergonomics, 23(3), 386–392. https://doi.org/10.1080/10803548.2016.1216991

Armstrong, M. (2006). A Handbook of Human Resource Management Practice. Kogan Page Publishers.

Bakker, A. B., & Demerouti, E. (2007). The Job Demands‐Resources model: State of the art. Journal of Managerial Psychology, 22(3), 309–328. https://doi.org/10.1108/02683940710733115

Bakker, A. B., & Demerouti, E. (2017). Job demands–resources theory: Taking stock and looking forward. Journal of Occupational Health Psychology, 22(3), 273–285. https://doi.org/10.1037/ocp0000056

Bakker, A. B., Demerouti, E., & Sanz-Vergel, A. I. (2014). Burnout and Work Engagement: The JD–R Approach. Annual Review of Organizational Psychology and Organizational Behavior, 1(1), 389–411. https://doi.org/10.1146/annurev-orgpsych-031413-091235

Bakker, A. B., & Leiter, M. P. (Eds.). (2010). Work Engagement (0 ed.). Psychology Press. https://doi.org/10.4324/9780203853047

Bragard, I., Dupuis, G., & Fleet, R. (2015). Quality of work life, burnout, and stress in emergency department physicians: A qualitative review. European Journal of Emergency Medicine, 22(4), 227. https://doi.org/10.1097/MEJ.0000000000000194

Brake, H. T., Bouman, A.-M., Gorter, R., Hoogstraten, J., & Eijkman, M. (2007). Professional burnout and work engagement among dentists. European Journal of Oral Sciences, 115(3), 180–185. https://doi.org/10.1111/j.1600-0722.2007.00439.x

Brooks, B. A., & Anderson, M. A. (2005). Defining quality of nursing work life. Nursing Economic$, 23(6), 319–326, 279.

Brooks Carthon, J. M., Hatfield, L., Plover, C., Dierkes, A., Davis, L., Hedgeland, T., Sanders, A. M., Visco, F., Holland, S., Ballinghoff, J., Del Guidice, M., & Aiken, L. H. (2019). Association of Nurse Engagement and Nurse Staffing on Patient Safety. Journal of Nursing Care Quality, 34(1), 40. https://doi.org/10.1097/NCQ.0000000000000334

Calvo, J. M., Kwatra, J., Yansane, A., Tokede, O., Gorter, R. C., & Kalenderian, E. (2021). Burnout and Work Engagement Among US Dentists. Journal of Patient Safety, 17(5), 398–404. https://doi.org/10.1097/PTS.0000000000000355

Cummings, G. G., Tate, K., Lee, S., Wong, C. A., Paananen, T., Micaroni, S. P. M., & Chatterjee, G. E. (2018). Leadership styles and outcome patterns for the nursing workforce and work environment: A systematic review. International Journal of Nursing Studies, 85, 19–60. https://doi.org/10.1016/j.ijnurstu.2018.04.016

Diener, E., & Biswas-Diener, R. (2002). Will money increase subjective well-being? Social Indicators Research, 57(2), 119–169. https://doi.org/10.1023/A:1014411319119

Hair, J. F., Risher, J. J., Sarstedt, M., & Ringle, C. M. (2019). When to use and how to report the results of PLS-SEM. European Business Review, 31(1), 2–24. https://doi.org/10.1108/EBR-11-2018-0203

Hakanen, J. J., & Roodt, G. (2010). Using the job demands-resources model to predict engagement: Analysing a conceptual model. In Work Engagement: A Handbook of Essential Theory and Research (pp. 85–101). Scopus.

Hayes, L. J., O’Brien-Pallas, L., Duffield, C., Shamian, J., Buchan, J., Hughes, F., Laschinger, H. K. S., & North, N. (2012). Nurse turnover: A literature review – An update. International Journal of Nursing Studies, 49(7), 887–905. https://doi.org/10.1016/j.ijnurstu.2011.10.001

Hsu, M.-Y., & Kernohan, G. (2006). Dimensions of hospital nurses’ quality of working life. Journal of Advanced Nursing, 54(1), 120–131. https://doi.org/10.1111/j.1365-2648.2006.03788.x

Kanten, S., & Sadullah, O. (2012). An Empirical Research on Relationship Quality of Work Life and Work Engagement. Procedia - Social and Behavioral Sciences, 62, 360–366. https://doi.org/10.1016/j.sbspro.2012.09.057

Laschinger, H. K. S., Cummings, G., Leiter, M., Wong, C., MacPhee, M., Ritchie, J., Wolff, A., Regan, S., Rhéaume-Brüning, A., Jeffs, L., Young-Ritchie, C., Grinspun, D., Gurnham, M. E., Foster, B., Huckstep, S., Ruffolo, M., Shamian, J., Burkoski, V., Wood, K., & Read, E. (2016). Starting Out: A time-lagged study of new graduate nurses’ transition to practice. International Journal of Nursing Studies, 57, 82–95. https://doi.org/10.1016/j.ijnurstu.2016.01.005

Marsh, H. W., Vallerand, R. J., Lafrenière, M.-A. K., Parker, P., Morin, A. J. S., Carbonneau, N., Jowett, S., Bureau, J. S., Fernet, C., Guay, F., Salah Abduljabbar, A., & Paquet, Y. (2013). Passion: Does one scale fit all? Construct validity of two-factor passion scale and psychometric invariance over different activities and languages. Psychological Assessment, 25(3), 796–809. https://doi.org/10.1037/a0032573

Maslach, C., & Leiter, M. P. (2016). Understanding the burnout experience: Recent research and its implications for psychiatry. World Psychiatry, 15(2), 103–111. https://doi.org/10.1002/wps.20311

Permarupan, P. Y., Al Mamun, A., Samy, N. K., Saufi, R. A., & Hayat, N. (2020). Predicting Nurses Burnout through Quality of Work Life and Psychological Empowerment: A Study Towards Sustainable Healthcare Services in Malaysia. Sustainability, 12(1), Article 1. https://doi.org/10.3390/su12010388

Poulsen, M. G., Khan, A., Poulsen, E. E., Khan, S. R., & Poulsen, A. A. (2016). Work engagement in cancer care: The power of co-worker and supervisor support. European Journal of Oncology Nursing, 21, 134–138. https://doi.org/10.1016/j.ejon.2015.09.003

Robbins, S. P., Judge, T. A., & Judge, T. (2019). Organizational Behavior. Pearson.

Sahni. (2019). International Journal for Quality research. https://doi.org/10. 24874/IJQR13.02-03

Schaufeli. (2006). The Measurement of Work Engagement With a Short Questionnaire: A Cross-National Study—Wilmar B. Schaufeli, Arnold B. Bakker, Marisa Salanova, 2006. https://journals.sagepub.com/doi/10.1177/0013164405282471

Schaufeli, W. B., Salanova, M., González-romá, V., & Bakker, A. B. (2002). The Measurement of Engagement and Burnout: A Two Sample Confirmatory Factor Analytic Approach. Journal of Happiness Studies, 3(1), 71–92. https://doi.org/10.1023/A:1015630930326

Schriesheim, C., & Von Glinow, M. A. (1977). The Path-Goal Theory of Leadership: A Theoretical and Empirical Analysis. The Academy of Management Journal, 20(3), 398–405. https://doi.org/10.2307/255413

Shanafelt, T. D., Hasan, O., Dyrbye, L. N., Sinsky, C., Satele, D., Sloan, J., & West, C. P. (2015). Changes in Burnout and Satisfaction With Work-Life Balance in Physicians and the General US Working Population Between 2011 and 2014. Mayo Clinic Proceedings, 90(12), 1600–1613. https://doi.org/10.1016/j.mayocp.2015.08.023

Spence Laschinger, H. K., Wong, C. A., & Grau, A. L. (2012). The influence of authentic leadership on newly graduated nurses’ experiences of workplace bullying, burnout and retention outcomes: A cross-sectional study. International Journal of Nursing Studies, 49(10), 1266–1276. https://doi.org/10.1016/j.ijnurstu.2012.05.012

Sun, B., Fu, L., Yan, C., Wang, Y., & Fan, L. (2022). Quality of work life and work engagement among nurses with standardised training: The mediating role of burnout and career identity. Nurse Education in Practice, 58, 103276. https://doi.org/10.1016/j.nepr.2021.103276

Tomás, C. C., Oliveira, E., Sousa, D., Uba-Chupel, M., Furtado, G., Rocha, C., Teixeira, A., Ferreira, P., Alves, C., Gisin, S., Catarino, E., Carvalho, N., Coucelo, T., Bonfim, L., Silva, C., Franco, D., González, J. A., Jardim, H. G., Silva, R., … Rama, L. (2016). Proceedings of the 3rd IPLeiria’s International Health Congress: Leiria, Portugal. 6-7 May 2016. BMC Health Services Research, 16(S3), 200, s12913-016-1423–1425. https://doi.org/10.1186/s12913-016-1423-5

Warr, P. (1999). Well-being and the Workplace (pp. 392–412).

Xanthopoulou, D., Bakker, A. B., Demerouti, E., & Schaufeli, W. B. (2009). Reciprocal relationships between job resources, personal resources, and work engagement. Journal of Vocational Behavior, 74(3), 235–244. https://doi.org/10.1016/j.jvb.2008.11.003

Zhou, J., Yang, Y., Qiu, X., Yang, X., Pan, H., Ban, B., Qiao, Z., Wang, L., & Wang, W. (2016). Relationship between Anxiety and Burnout among Chinese Physicians: A Moderated Mediation Model. PLOS ONE, 11(8), e0157013. https://doi.org/10.1371/journal.pone.0157013

DOI: http://dx.doi.org/10.52353/ama.v17i1.630