PERAN MEDIASI KEPUASAN KERJA PADA PENGARUH POSITIVE PSYCHOLOGICAL CAPITAL TERHADAP ORGANIZATIONAL CITIZENSHIP BEHAVIOR

Andrea Violeta Agustina Turangan; Maya Sari Dewi

doi:10.52353/ama.v17i1.626

PERAN MEDIASI KEPUASAN KERJA PADA PENGARUH POSITIVE PSYCHOLOGICAL CAPITAL TERHADAP ORGANIZATIONAL CITIZENSHIP BEHAVIOR

Andrea Violeta Agustina Turangan, Maya Sari Dewi

Abstrak

Abstract : This study examined the effect of positive psychological capital (PsyCap) on organizational citizenship behavior (OCB) mediated by job satisfaction. In this study, a quantitative approach was applied. The research sample consisted of nurses of Siaga Banjarmasin Surgical Hospital, with the criteria of permanent nurses, and the sample consisted of 39 people. The distribution of questionnaires was the method used for data collection. Data analysis was performed with the help of SEM-PLS (SmartPLS 4.0). As a result, there is an influence between positive psychological capital on organizational citizenship behavior. Likewise, positive psychological capital on job satisfaction. This study also concluded that job satisfaction mediates the effect of positive psychological capital on organizational citizenship behavior.

Abstrak : Penelitian ini bermaksud untuk menguji peran mediasi kepuasan kerja pada pengaruh positive psychological capital (PsyCap) terhadap organizational citizenship behavior (OCB). Pendekatan kuantitatif digunakan dalam penelitian ini. Sampel penelitian merupakan perawat Rumah Sakit Bedah Banjarmasin Siaga dengan kriteria perawat tetap, sampel berjumlah 39 orang. Penyebaran kuesioner dilakukan sebagai metode pengumpulan data, yang kemudian dianalisis dengan bantuan SEM-PLS (SmartPLS 4.0). Hasilnya, terdapat pengaruh antara positive psychological capital terhadap organizational citizenship behavior. Demikian pula positive psychological capital terhadap Kepuasan Kerja. Terdapat pengaruh antara Kepuasan Kerja dan organizational citizenship behavior. Hasil penelitian juga menyimpulkan bahwa kepuasan kerja memediasi pengaruh positive psychological capital terhadap organizational citizenship behavior.

Kata Kunci

positive psychological capital, organizational citizenship behavior, job satisfaction.

Teks Lengkap:

PDF

Referensi

Alotaibi, A. G. (2001). Antencedents of organizational citizenship behavior: a study of public personnel in Kuwait. Public Personnel Management , 30(3), 363–376. https://doi.org/10.1177/009102600103000306

Cahyani, P. R., & Hendryadi, H. (2018). Hubungan dukungan organisasi, kepuasan kerja, dan organizational citizenship behavior: pendekatan partial least square. Jurnal Manajemen Strategi Dan Aplikasi Bisnis, 1(1), 47–58. https://doi.org/10.36407/jmsab.v1i1.19

Chamisa, S. F., Mjoli, T. Q., & Mhlanga, T. S. (2020). Psychological capital and organisational citizenship behaviour in selected public hospitals in the Eastern Cape Province of South Africa. SA Journal of Human Resource Management, 18, 1–12. https://doi.org/10.4102/sajhrm.v18i0.1247

Fazriyah, M., Hartono, E., & Handayani, R. (2019). The influence of job satisfaction and organizational commitment on organizational citizenship behavior. 201–205. https://doi.org/10.2991/isseh-18.2019.47

Ghozali, I. (2021). Partial least squares konsep, teknik dan aplikasi menggunakan program SmartPLS 3.2.9 untuk penelitian empiris (3rd ed.). Badan Penerbit Unversitas Diponegoro.

Hair, J. F., Risher, J. J., Sarstedt, M., & Ringle, C. M. (2019). When to use and how to report the results of PLS-SEM. In European Business Review (Vol. 31, Issue 1, pp. 2–24). Emerald Group Publishing Ltd. https://doi.org/10.1108/EBR-11-2018-0203

Harahap, L. S., & Prasetia, I. (2021). Pengaruh pemberdayaan, kualitas kehidupan kerja dan motivasi kerja terhadap kepuasan kerja guru SMK di Padang Lawas. Manajemen Pendidikan Dasar Menengah Tinggi (JMP-DMT), 2(3), 22–38. https://doi.org/10.30596/jmp-dmt.v2i3.7701

Jatmika, A. D. (2015). Organizational citizenship behavior (OCB) pada perawat di rumah sakit ibu dan anak “X” di Bandung. Psibernetika, 8(1), 48–61. http://dx.doi.org/10.30813/psibernetika.v8i1.487

Juliandi, A. (2018). Modul pelatihan structural equation model based partial least square (SEM-PLS): menggunakan SmartPLS. Pelatihan SEM-PLS Program Pascasarjana Universitas Https://Doi.Org/10.5281/Zenodo.2532119 Batam. https://doi.org/10.5281/zenodo.1243777

Jung, H. S., & Yoon, H. H. (2015). The impact of employees’ positive psychological capital on job satisfaction and organizational citizenship behaviors in the hotel. International Journal of Contemporary Hospitality Management, 27(6), 1135–1156. https://doi.org/10.1108/IJCHM-01-2014-0019

Lantasia, C. P. D., & Rizal, A. (2022). The influence of empowerment and psychological capital on organizational citizenship behavior, mediated by job satisfaction. Budapest International Research and Critics Institute-Journal (BIRCI-Journal), 5(3), 20357–20370. https://doi.org/10.33258/birci.v5i3.6053

Luthans, F., Luthans, B. C., & Luthans, K. W. (2021). Organizational behavior : an evidence-based approach. Information Age Publishing, Incorporated.

Luthans, F., & Youssef, C. M. (2004). Human, social, and now positive psychological capital management: Investing in people for competitive advantage. Organizational Dynamics, 33(2), 143–160. https://doi.org/10.1016/j.orgdyn.2004.01.003

Luthans, F., Youssef, C. M., & Avolio, B. J. (2007). Psychological capital: developing the human competitive edge. https://doi.org/10.1093/acprof:oso/9780195187526.001.0001

Mattalatta, S. (2019). Pengaruh kepemimpinan situasional terhadap kepuasan kerja, organizational citizenship behavior dan kinerja karyawan pada perusahaan keluarga (studi kasus pada PT. Putra Karella Group). Management Development and Applied Research Journal), 1(2). https://doi.org/10.31605/mandar.v1i2.320

Newman, A., Ucbasaran, D., Zhu, F., & Hirst, G. (2014). Psychological capital: a review and synthesis. Journal of Organizational Behavior, 35(SUPPL.1). https://doi.org/10.1002/job.1916

Ngwenya, B., & Pelser, T. (2020). Impact of psychological capital on employee engagement, job satisfaction and employee performance in the manufacturing sector in Zimbabwe. SA Journal of Industrial Psychology, 46, 1–12. https://doi.org/10.4102/sajip.v46i0.1781

Organ, D. W., Podsakoff, P. M., & MacKenzie, S. B. (2006). Organizational citizenship behavior “its nature, antecedents, and consequences.” SAGE Publication. https://books.google.co.id/books?id=wXiHCgAAQBAJ&lpg=PP1&ots=7ddvP1WZK_&dq=info%3Avc2cKmRg-JUJ%3Ascholar.google.com%2F&lr&hl=id&pg=PP1#v=onepage&q&f=false

Purnomo, A. K. (2019). Psychological capital dan kepuasan kerja sebagai anteseden organizational citizenship behavior pada tenaga pendidik. Jurnal Manajemen Maranatha, 19(1), 1–10. https://doi.org/10.28932/jmm.v19i1.1128

Purnomo, A. K., Apriliani, D., & Aziz, T. F. (2023). Intervensi komitmen organisasi pada pengaruh kepuasan kerja terhadap organizational citizenship behavior organisasi kemahasiswaan. JESYA (Jurnal Ekonomi Dan Ekonomi Syariah), 6(2), 1459–1469. https://doi.org/10.36778/jesya.v6i2.1090

Riana, I. G. (2015). Effect motivation on business performance: the mediation role of job satisfaction and leadership (a study in village credit institutions). European Journal of Business, Economics and Accountancy, 3(2), 1–11.

Riana, I. G., Wiagustini, N. L. P., Dwijayanti, K. I., & Rihayan, I. G. (2019). Managing work family conflict and work stress through job satisfaction and its impact on employee performance. Jurnal Teknik Industri, 20(2), 127–134. https://doi.org/10.9744/jti.20.2.127-134

Robbins, S. P., & Judge, T. A. (2021). Organizational behavior, updated global edition. Pearson Higher Ed.

Sihombing, G. J. M., & Wicaksono, D. E. (2022). Pelatihan psychological capital untuk meningkatkan organizational citizenship behavior. Jurnal Psikologi Konseling, 21(2), 1440–1449. https://doi.org/10.24114/konseling.v21i2.41111

Sudirno, D., Mulyani, H. S., & Prihartini, E. (2021). Psychological capital dan komitmen organisasional pengaruhnya terhadap organiational citizenship behavior (OCB) pada karyawan PT. BPR Majalengka Jabar. Jurnal Ilmiah Manajemen Dan Ilmu Sosial : Co-Management, 4(2), 648–658. https://doi.org/10.32670/comanagement.v4i2.1231

Sugiyono. (2022). Metode penelitian kuantitatif, kualitatif, dan R&D (2nd ed.). Penerbit Alfabeta.

Theodora, T. H., & Ratnaningsih, I. Z. (2018). Hubungan antara psychological capital dengan organizational citizenship behavior pada pramuniaga PT. X cabang tangerang. Jurnal Empati, 7(2), 285–293. https://doi.org/10.14710/empati.2018.21698

Wahyuni, N. P. D. E., & Supartha, I. W. G. (2019). Pengaruh keadilan organisasional, komitmen organisasional, dan kepuasan kerja terhadap organizational citizenship behavior (OCB). E-Jurnal Manajemen Universitas Udayana, 8(10), 6079–6098. https://doi.org/10.24843/ejmunud.2019.v08.i10.p11

Watoni, M. H., & Suyono, J. (2019). Pengaruh kepuasan kerja dan komitmen organisasi terhadap organizational citizenship behavior (OCB) (study pada rumah sakit PKU Muhammadiyah Yogyakarta). Jurnal JDM, 2(2), 181–193. https://dx.doi.org/10.22441/jdm.v2i2.10073

Widiyarti, Y. (2024, February 2). Saat perawat kembali jadi profesi yang paling dipercaya warga Amerika. Tempo.Co. https://gaya.tempo.co/read/1828867/saat-perawat-kembali-jadi-profesi-yang-paling-dipercaya-warga-amerika

Yan, Z., Bai, N., Mansor, Z. D., & Choo, W. C. (2022). Effects of psychological capital and person-job fit on hospitality employees’ work-family conflict, family-work conflict and job performance: the moderating role of marital status. Frontiers in Psychology, 13. https://doi.org/10.3389/fpsyg.2022.868971

You, L., Wang, Z., Kang, Y., Zhao, Y., & Zhang, D. (2018). Experimental investigation of porosity and permeability change caused by salting out in tight sandstone gas reservoirs. Journal of Natural Gas Geoscience, 3(6), 347–352. https://doi.org/10.1016/j.jnggs.2018.12.003

DOI: http://dx.doi.org/10.52353/ama.v17i1.626